Comviva
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Customer Updates
  • Send real-time notifications in seconds

    Trigger an event

    Step 1

    Trigger an event

    Webhook, API call, or system event starts the flow

    Create the message

    Step 2

    Create the message

    Use templates with dynamic personalization

    Choose channels

    Step 3

    Choose channels

    SMS, WhatsApp, RCS, Email, or Voice

    Set priority & fallback

    Step 4

    Set priority & fallback

    Define channel order and failover logic

    Deliver and track

    Step 5

    Deliver and track

    Monitor delivery and engagement in real time

    Customer experience breaks when updates fail

    From payment alerts to delivery updates, customers expect instant and reliable notifications. Delays, failures, and fragmented systems impact trust and customer experience.

    Critical messages don't get delivered on time

    Critical messages don't get delivered on time

    Delays and failures in routing cause missed alerts, eroding customer trust when it matters most.

    No visibility into delivery

    No visibility into delivery

    Without real-time tracking, teams can't tell if messages reached customers or silently failed.

    Scaling real-time messaging is hard

    Scaling real-time messaging is hard

    Handling millions of time-sensitive messages requires infrastructure most teams don't have.

    NGAGE ensures every notification gets delivered, fast, reliably, everywhere

    Deliver messages in real time

    Deliver messages in real time

    Sub-second processing ensures alerts reach customers the instant they're triggered.

    Maximize delivery with smart routing

    Maximize delivery with smart routing

    Dynamic routing across operators and channels ensures the highest delivery rates globally.

    Automate notifications easily

    Automate notifications easily

    Event-driven APIs and pre-built templates let you set up and forget notification flows.

    Track every message

    Track every message

    Real-time dashboards show delivery status, failures, and engagement for every notification sent.

    Reach customers on the channels they prefer

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    SMS: Near-universal reach with 98% open rates and instant delivery worldwide.

    SMS: Near-universal reach with 98% open rates and instant delivery worldwide.

    WhatsApp: Rich, interactive messaging on the world's most popular chat app.

    WhatsApp: Rich, interactive messaging on the world's most popular chat app.

    RCS: Next-gen messaging with rich media, carousels, and branded sender profiles.

    RCS: Next-gen messaging with rich media, carousels, and branded sender profiles.

    Email: Scalable email campaigns with templates, personalization, and analytics.

    Email: Scalable email campaigns with templates, personalization, and analytics.

    Voice: Automated voice calls for time-sensitive alerts and interactive IVR campaigns.

    Voice: Automated voice calls for time-sensitive alerts and interactive IVR campaigns.

    Deliver updates customers can trust

    NGAGE helps enterprises deliver real-time notifications reliably across channels with intelligent routing, visibility, and telecom-grade scale.

    Make every message count

    99.95% uptime infrastructure

    Delivery in seconds, not minutes

    90%+ open rates on messaging channels

    Built for high-volume, time-sensitive messaging

    High-priority routing for time-sensitive messages

    Global reach across 190+ countries

    Millions of messages supported per second

    Secure, compliant, and fully auditable

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    Common notifications you can send

    Order confirmations and delivery updates

    Order confirmations and delivery updates

    Payment reminders

    OTPs and login alerts

    Appointment reminders

    Fraud and security alerts